Reference

How nagacuan Handles Your Account Data

Your account information — including the wallet details you use for DANA, OVO, and GoPay transactions — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account data protectedDANA, OVO, GoPay wallet infoNo data sold to third partiesYour right to request deletionAccess depends on local law
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nagacuan How nagacuan Handles Your Account Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security on nagacuan is built around four practical areas: how we store account data, how cookies work on your device, how long we keep your records, and how you can request changes. Each area has a defined process — not a vague promise. Your account data is encrypted at rest, and your payment session details are never stored in plain text on our side.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. You can clear cookies at any time through your mobile browser settings without losing your account.

Data Retention

Account and transaction records are retained for as long as your account remains active and for a period after closure as required by applicable rules. You may request a summary of your retained data at any time through our support channels.

Account Security

Every login triggers a verification step — OTP or PIN confirmation depending on your device. If we detect a login from an unfamiliar location or device, your account will be flagged and you will be prompted to re-verify before access continues.

Your Data Rights

You have the right to access, correct, or request deletion of the personal data we hold. Submit your request through live chat or email with your account name and linked wallet reference. We process verified requests as promptly as we can.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, you can reach our account support team through any of the channels below. We aim to respond to all privacy-related requests as quickly as our team can manage — complex requests may take a few working days. Your wallet account linkage (DANA, OVO, GoPay) will be verified before any data change is processed.

Team online

Live Chat

Start a live chat session from the nagacuan account page. Our support team handles privacy requests, wallet verification queries, and account data questions directly in the chat window.

Email Support

Send your privacy request by email with your registered account name and the e-wallet (DANA, OVO, or GoPay) linked to your account so we can verify your identity before making any changes.

Account Help Centre

Visit the Help Centre section inside your account dashboard to submit a formal data access or deletion request. Responses are tracked and you will receive a confirmation once your request is processed.

Common Questions About Your Data and This Policy

These are the questions we hear most often from account holders about how their personal information is used. If your question is not covered here, reach out through live chat or email and we will point you to the right answer.

We share only the wallet reference needed to process your transaction with the relevant payment processor — DANA, OVO, or GoPay. No other party receives your wallet details from us.

Yes. Submit a deletion request via live chat or email with your registered account name and linked e-wallet. We verify your identity first, then process the request in line with applicable retention rules.

We collect your name, contact details, and the wallet identifier you choose — DANA, OVO, or GoPay. We also log your device type and IP address at each login to protect your account from unauthorised access.

Transaction records are kept for as long as your account is active and for a set period after closure. The exact duration depends on applicable rules in your region. You can request a copy of your records at any time.

Yes. The same data practices apply to all account holders across Indonesia, including those in Surabaya, Batam, or Bandar Lampung. Access to the service itself depends on local law and eligible regions.

Log in, go to your account settings, and submit the change through the profile section. If you also need to update a linked wallet — DANA, OVO, or GoPay — contact our support team to verify the change before it takes effect.

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