Reference

Terms and Conditions for Your nagacuan Account

These terms set out the rules that apply when you open and use your nagacuan account, including how wallet deposits via DANA, OVO, and GoPay are handled and what we expect from you in return.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

We take the obligations in these terms seriously on our side too. Here is how we handle the areas that matter most to your account — security, data, access requests and term changes.

Account Security

Your account is protected by session verification and OTP checks on login. If you notice suspicious activity, contact support immediately so we can lock the account before any wallet action clears.

Data Retention

We retain your account records, transaction history — including DANA, OVO and GoPay deposits — and communication logs for as long as required by applicable law and our internal audit process.

Cookies and Session Data

We use session cookies to keep your account active while you browse. Wallet pre-fill data is stored only within your active session and cleared when you log out or close the browser tab.

Requesting Changes or Closure

You can request account data, corrections to your profile, or full account closure at any time via live chat or email. We process closure requests after verifying your identity through the registered wallet number.

What These Terms Cover and How They Apply

nagacuan Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on nagacuan, you confirm that you have read, understood, and agreed to every condition listed here. These terms govern how your account is created, verified, funded, and closed. Wallet transactions processed through DANA, OVO, or GoPay are subject to both our platform

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rules and the individual terms of each wallet provider — if there is a conflict, our terms apply to the account side and the wallet provider's terms apply to the transfer side. You are responsible for keeping your login credentials secure; we are not liable for
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unauthorised access that results from you sharing your account details. We may update these terms at any time. When we do, we will note the revision date at the top of this page, and continued use of your account after that date means you accept the
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changes. If you do not agree with a revision, close your account before the effective date. Players in Batam and across Indonesia are welcome to explore the platform where access is permitted under local law. Availability of specific features — including certain game categories and payment
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rails — may vary depending on the region in which you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied to your account incorrectly, reach out to our support team directly. We handle account-related queries, wallet dispute flags, and terms clarification requests through the channels below. Our team can also help you request a copy of the terms version that was active when you registered.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions and your rights under our terms. Each answer reflects how the policy actually works on the platform — not a generic summary.

Yes. Any deposit made through DANA, OVO, or GoPay is covered by our account terms on the platform side. The wallet provider's own transfer terms also apply separately to the transaction on their end.

We will always update the revision date at the top of this page when terms change. Continued use of your account after that date counts as acceptance. You can close your account before changes take effect if you disagree.

We may suspend or permanently close an account that breaches these terms. Any pending wallet withdrawal linked to the account will be reviewed before funds are released, in line with our verification process.

Access depends on local law and the region where you are located. We make the platform available where permitted, but it is your responsibility to confirm that use is allowed under the laws that apply to you.

Contact our support team via live chat or email with your account ID. We keep revision records and can provide the version that was in effect on your registration date.

Yes. If you believe a term has been applied incorrectly to a DANA, OVO, or GoPay withdrawal, raise it with support and include your transaction reference. We will review and respond with the applicable rule.

Terms and Conditions for Your nagacuan Account

Account Security, Data and Your Rights Under These Terms

Account Security

Data Retention

Cookies and Session Data

Requesting Changes or Closure

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to deposits I make through DANA, OVO, or GoPay?

02 Can nagacuan change the terms without telling me?

03 What happens to my account if I violate the terms?

04 Is access to nagacuan available everywhere in Indonesia?

05 How do I request a copy of the terms that were active when I registered?

06 Can I dispute a term being applied to my wallet withdrawal?

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